Frequently asked questions
What is the height of the stand?
0.9m - 1.75m
What is the weight of the dispenser and stand?
How much had sanitiser does the dispenser hold?
The dispenser holds 800ml.
How is the dispenser refilled?
The dispenser is refilled manually. Instructions on how to refill are included with your purchase. Removing the reservoir from the unit before filling is recommended.
How much hand sanitiser is dispensed each use?
What type batteries does the dispenser require?
The dispenser requires AA batteries. One set of batteries is included in your purchase.
Does it come with a lock?
Yes, the Dispenser comes with a lock and key.
What is the size of the base plate?
How many shots does the dispenser dispense before it needs to be refilled?
How long does the battery last?
Are batteries included with the package?
Is the hand sanitiser gel or liquid?
Our Sanitex hand sanitiser is gel.
Can other brands of hand sanitiser be used in the dispenser?
Yes, you can use any type of gel or liquid sanitiser within the dispenser.
Is the safety data sheet available for the sanitiser?
Yes, we can provide you the safety data sheet upon request.
Can the dispenser be attached to the wall?
Yes, you can remove the dispenser and attach it to the wall if you’d like.
Does the stand have a drip tray?
Yes, each stand has a drip tray.
How much does sanitiser refills cost?
With your order you receive a 10% discount code for on-going refills. You are not obligated to buy your refills from us, but by offering this 10% discount, you are always guaranteed to be able to purchase below the retail price offered to customers who have not purchased a dispenser package from us.
Is there a warranty?
Yes, we offer a one-year warranty. Maintenance must be completed on the dispensing units. We will not replace dispensers that have not been maintained properly.
What is the stand made out of?
It is made our of Aluminium so that it is strong but also portable.
Can the sign board be removed?
Yes the sign board can easily be attached and detached as needed.
My dispenser is trying to dispense, but no sanitiser is being dispensed. How can I fix this?
Is the tube attached to the reservoir clear of blockages?
What is the maturity date of the hand sanitser gel?
Our current batch is March 2022
What does a "refill" bottle mean?
Refill bottles have a screw cap lid, rather than a pump. Unfortunately, due to an increase in demand, these are the only bottle tops we currently have in stock.
What alcohol percentage is the sanitiser?
Our sanitiser products are all 75% (above the 60% WHO recommended requirement)
What is the difference between Gels and Towelettes?
‘Gels’ are a liquid form of hand sanitiser. These are packaged for individual, one time use and are a good product for easy distribution .
Do you have a s Safety Data Sheet (SDS) that you can share?
Yes, we can share this at your request.
What’s the expiry date of the hand sanitiser products?
All our products have an expiry date of March, 2022
What are the washing and care instructions for the reusable masks?
Where do you ship?
We ship our products Australia wide. We also ship to select international locations . If you are a potential international customer, please reach out to us to confirm that we ship to your location.
How much does shipping cost?
All our Bulk Orders include Free Shipping
Can we get express shipping?
Express shipping is available within Victoria only. Unfortunately, due to the flammable nature of the products, we are unable to air freight the products interstate for express shipping. As a result, all shipping needs to occur via road transportation.
When can you ship your products to us?
Do recent COVID-19 border closures impact delivery?
No, our drivers are approved to carry essential materials over road transport only.
Order + Payment
What are your payment terms?
How do we pay?
How long has your company been around?
Our Australian company was established in 2008.
Where are you located?
We are a Melbourne based company, with facilities in multiple suburbs .
Are you “certified” as Australian owned?
Yes, we are proudly certified as Australian Made and Owned . We achieved certification from the “Australia Made Campaign” in 2019, although have always been Australian made and owned.
What type of clients do you have?
All types of industries – Wholesale, Government, Nursing Homes, Aged Care Facilities, Corporations etc.
Is there a number we can reach you on?
Yes, please call our Head of Sales - Michael on ( +61 410-864-539)
Motor not making a clicking sound when you put your hand under the sensor.
Motor is not working or dispensing sanitiser and there are no sounds.
Sanitiser is not dispensing but motor sounds like it is working correctly.
If you notice your dispenser is starting to dispense less sanitiser than usual, we recommend cleaning the reservoir with warm/hot soapy water. This should be done on a monthly basis to ensure there is no build-up of dry sanitiser in the tube or nozzle.
You should only use Sanitex sanitiser in the dispenser. Using other products will void the 1 year warranty.