Frequently asked questions

Product Information

What is the height of the stand?


0.9m - 1.75m




What is the weight of the Dispenser and stand?


9 Kg




How much had sanitiser does the dispenser hold?


The dispenser holds 800ml.




How is the dispenser refilled?


The dispenser is refilled manually. Instructions on how to refill are included with your purchase.




How much hand sanitiser is dispensed each use?


0.8m (Dispenser needs to be refilled after 1,000 uses). That's 6,250 shots per 5 Litre Hand Sanitiser Bottle




What type batteries does the dispenser require?


The dispenser requires AA batteries. One set of batteries is included in your purchase.




Does it come with a lock?


Yes, the Dispenser comes with a lock and key.




What is the size of the base plate?


330mm X 370mm




How many shots does the dispenser dispense before it needs to be refilled?


1,000 Shots




How long does the battery last?


30,000 Shots




Are batteries included with the package?


Yes.




Is the hand sanitiser gel or liquid?


Our Sanitex hand sanitiser is gel.




Can other brands of hand sanitiser be used in the dispenser?



Yes, you can use any type of gel or liquid sanitiser within the dispenser.




Is the safety data sheet available for the sanitiser?


Yes, we can provide you the safety data sheet upon request.




Can the dispenser be attached to the wall?


Yes, you can remove the dispenser and attach it to the wall if you’d like.




Does the stand have a drip tray?


Yes, each stand has a drip tray.




How much does sanitiser refills cost?



With your order you receive a 10% discount code for on-going refills. You are not obligated to buy your refills from us, but by offering this 10% discount, you are always guaranteed to be able to purchase below the retail price offered to customers who have not purchased a dispenser package from us.




Is there a warranty?


Yes, we offer a one-year warranty.




What is the stand made out of?


It is made our of Aluminium so that it is strong but also portable.




Can the sign board be removed?


Yes the sign board can easily be attached and detached as needed.





Other Products

What is the maturity date of the hand sanitser gel


Our current batch is March 2022




What does a "refill" bottle mean?



Refill bottles have a screw cap lid, rather than a pump. Unfortunately, due to an increase in demand, these are the only bottle tops we currently have in stock.




What alcohol percentage is the sanitiser?


Our sanitiser products are all 75% (above the 60% WHO recommended requirement)




What is the difference between Gels and Towelettes?


‘Gels’ are a liquid form of hand sanitiser. These are packaged for individual, one time use and are a good product for easy distribution . Towelettes’ or ‘ wipes’ are individual alcoholic wet wipes.




Do you have a s Safety Data Sheet (SDS) that you can share?


Yes, we can share this at your request.




How many Wipes or Gels come in a box?


All of our Individual gels and wipes are sold in boxes of 1,000




What’s the expiry date of the hand sanitiser products?


All our products have an expiry date of March, 2022





Shipping

Where do you ship?


We ship our products Australia wide. We also ship to select international locations . If you are a potential international customer, please reach out to us to confirm that we ship to your location.




How much does shipping cost?


All our Bulk Orders include Free Shipping




Can we get express shipping?


Express shipping is available within Victoria only. Unfortunately, due to the flammable nature of the products, we are unable to air freight the products interstate for express shipping. As a result, all shipping needs to occur via road transportation.




When can you ship your products to us?


We ship all products the following business day, following confirmation of your order is confirmed. Check products availability with your sales representative to ensure you are aware of our current inventory and upcoming shipping dates. We are currently facilitating weekly shipments.




Do recent COVID-19 border closures impact delivery?


No, our drivers are approved to carry essential materials over road transport only.





Order + Payment

What are your payment terms?


Our Accounts Team will work with you (or your procurement team) to comply with the company’s existing payment terms and policies. With the current environment of our supply chain, liquidity is under constraints. We’re focused on meeting our clients needs and as such, we typically operate on COD (cash on delivery). However, we can be flexible and these can be escalated to our Accounts Team.




How do we pay?


We accept both credit cards or transfers via ETF. For larger orders that require a Purchase Order (i.e. often necessary for government agencies and large corporate clients), our Accounts Team will work with your procurement team to address their necessary requirement. Payment can be by electronic transfer on receipt of your order.





Company Related

How long has your company been around?



Our Australian company was established in 2008.




Where are you located?


We are a Melbourne based company, with facilities in multiple suburbs .




Are you “certified” as Australian owned?


Yes, we are proudly certified as Australian Made and Owned . We achieved certification from the “Australia Made Campaign” in 2019, although have always been Australian made and owned.




What type of clients do you have?


All types of industries – Wholesale, Government, Nursing Homes, Aged Care Facilities, Corporations etc.




Is there a number we can reach you on?


Yes, please call our Head of Sales - Michael on ( +61 410-864-539)





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