Refunds & Returns
At SaniteX, we care about the premium quality of our products.
We only accept return of goods under some reasonable circumstances. The below terms apply to retail orders.
RETURN OF GOODS PURCHASED FROM SANITEX
In the unlikely event you have received goods that are defective or damaged, please contact us as soon as possible so that we can organize the prompt replacement or refund (if applicable) of your goods. Please supply a photo and your proof of purchase in your communication.
Change of Mind
If you change your mind for any reason, you may return the product unused and unopened, in its original condition and in its original packaging within 14 days of purchase, for a refund. Please contact us to initiate a return. Please indicate the reason for return, your invoice number, and the preferred action you would like to see taken.
Please note that if we find that the product has not been returned to us in a fully re-saleable condition (i.e. damaged item or packaging), we reserve the right to decline a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
We do not accept change of mind return for personal use products such as hand sanitisers and face masks, discounted or on sale items, items damaged through normal wear and tear, used items and items without their original packaging.
Postage will not be refunded for a change of mind and the return postage is to be covered at your own cost. We do not offer exchanges. If you would like to replace the item you have returned, please place a new order through the website for the replacement product you are after.
RETURN OF GOODS FROM RESELLERS OUTSIDE OF SANITEX
Please contact the store or merchant you purchased the product from directly and find out about their return policy.
CANCELLATION OF ORDERS
To cancel or modify an order, please contact us immediately.
Due to the fast turnaround on orders, please note that we do not accept cancellations or modification for orders that have already been shipped and that in some instances it may be too late to cancel.