Terms & Conditions


This website is operated by Third Chapter Pty Ltd, trading as SaniteX (ABN 52 133 252 267). Throughout the site, the terms "we", "us" and "our" refer to SaniteX.

SaniteX offers this website, including all information, tools and services available from this site to you (‘you”), the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use (“Terms of Service”, “Terms”), which govern SaniteX’s relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not place any order through the website.


  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or state of residence, or that you are the age of majority in your state or state of residence and you have given us your consent to allow any of your minor dependents to use this site.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties (such as Google, Square, etc.).

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. No material contained within this website may be reproduced in part or in whole without the written consent from SaniteX. All of the material that is available to you is solely for your personal, non-commercial use.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Federation Government.



  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we do not accept any liability for injury or loss of any nature arising directly or indirectly from the application of, use of, or reliance of any information derived from this website.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


  • The products which are currently available on our website may have limited quantities and are subject to return or exchange only according to our Return Policy.

  • We have made every effort to display as accurately as possible the colors and images of our products that you receive. We cannot guarantee that your computer monitor's display of any color will be accurate, as such we cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

  • We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations.

  • We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

  • All goods are subject to availability; Availability is shown on the website. We also process offline orders, which do not immediately update the availability online. If you place an order for an unavailable item, you will be informed via email. You can then either wait for the item to arrive, choose an alternative or cancel the item from the order and receive a refund.

  • We are not healthcare professionals - to avoid causing injury or harm, always seek professional advice before purchasing or using any products for medical use.



  • Please understand that our Reusable Masks are not a replacement for medical grade Personal Protective Equipment, and in circumstances where medical grade Personal Protective Equipment is recommended, you should consult a health care professional.

  • While temporary or permanent governmental policy may mandate the use of masks in certain circumstances, the decision to use our mask is solely your own.

  • Please remember that use of face masks is not intended to replace other recommended measures to stop community spread of COVID-19, such as social distancing, washing and sanitising your hands thoroughly and refraining from touching your face.

  • Follow the latest guidance from the WHO and CDC and your own governmental / personal health care professionals as to how best to keep yourself safe.

  • We cannot accept the return or exchange of masks given sanitary considerations. Refer to our Refunds & Returns page for further information.


  • Any product warranty is void if the Buyer misuses the Goods or does not follow the instructions provided by the Seller for the use of the Goods.

  • If you raise any query that delivered goods are defective, you must notify us in writing immediately following to delivery.

  • If no notice of defect is given within 48 hours of delivery, the products will be deemed to have been accepted by you.


  • All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

  • We reserve the right to discontinue any product at any time.


  • We accept payment from all major credit and debit cards, and we also accept payments via ETF. We take payment in full from your upon receipt of your order if you elect either credit or debit card payment.

  • If you wish to pay via ETF, you may place your order on our website and select “Offline Payment” as your payment option. After placing your order, please contact accounts@sanitex.com.au to receive an invoice with our banking details for payment. We despatch your order once we receive either (1) remittance confirmation or (2) an approved purchase order from your organisiation. A written Purchase Order must be submitted by email to admin@sanitex.com.au for the said order to be actioned. No verbal orders will be accepted. Once an order is received an email confirmation will be sent to confirm receipt of your order at which time we will inform you of an expected deliver date (ETA).

  • If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment. We can also insist that an order is only sent to the registered address of the payment card.

  • GST will be charged on all orders within Australia. Individuals/organisations wishing to claim GST exemption on our products will need to provide supporting documentation when the order is placed to accounts@sanitex.com.au.

  • All goods delivered remain the property of SaniteX until they are paid for in full.

  • Our website is fully SSL SECURED & PCI compliant and all payment information is encrypted to ensure total security of your data.


  • Where possible, we endeavour to process and despatch all orders placed before 12:00PM AEST the same day. We prioritise the processing of orders with TNT Express shipping.

  • When your order is processed and despatched, an email will be sent to the email address on your order. This will include a link to the courier website and a tracking reference to monitor the arrival of your order.

  • If a courier cannot deliver an order to you, the courier will reattempt delivery. If delivery is unsuccessful, the order will be returned to our premises. SaniteX will hold unsuccessful deliveries for 21 days.  If contact with the customer has been unsuccessful after this period, we reserve the right to dispose of the goods.

  • We cannot be liable for the consequences of a late or delayed delivery.


  • Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this or any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on this or any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this or any related website, should be taken to indicate that all information on this or any related website has been modified or updated.



  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our product or of this and any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the this or any related website for violating any of the prohibited uses.


  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall SaniteX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


  • You agree to indemnify, defend and hold harmless SaniteX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Victoria.


  • You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.